Here at Muscle & Strength we take a different approach to customer service and support. We encourage you to call us, speak with our trained staff, and get a feel for the people behind one of the fastest growing online fitness & nutrition stores in the world.

We've setup this in-depth section for you to quickly get answers to common questions we get asked. If you can't find the answer to your question here, please call us and we'll be more than happy to answer any questions you have.

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Most Popular Questions:

1. What are your shipping rates? Answer
2. What are your international Shipping rates? Answer
3. What is your toll free number? Answer
4. What payment methods do you accept? Answer
5. Is your website secure? Answer

FINDING THE PRODUCTS YOU WANT

1. How do I search the store for a product? Answer
2. What are your top selling products? Answer
3. How do I find a product by manufacturer? Answer
4. How do I find all the "X" products? Answer
5. How do I know what's in a product? Answer

ORDERING

1. How do I place an order? Answer
2. Can I place an order over the phone? Answer
3. How do I check my order status? Answer
4. What is my tracking number? Answer
5. Is your ordering system secure? Answer
6. When will you send my order? Answer

Order Changes, Cancelations & Refunds:

1. How do I cancel my order? Answer
2. How do I change the products I have ordered? Answer
3. How do I change my shipping address? Answer
4. What is your refund policy? Answer

MANAGING YOUR ACCOUNT

1. How do I create a Muscle and Strength Store account? Answer
2. How do I login to my account? Answer
3. I have forgotten my password, what do I do? Answer
4. Why do I need to create an account? Answer
5. How do I change my password? Answer
6. How do I change/update my billing or contact address? Answer

PRIVACY AND SECURITY

1. Is your website secure? Answer
2. Do you give out customer information? Answer
3. Is it safe to use my Credit Card on your website? Answer
4. How do I know your website is safe? Answer
5. What is your privacy policy? Answer

USA SHIPPING

1. What are your shipping rates? Answer
2. What shipping methods are available? Answer
3. How long does shipping take? Answer
4. Do you ship on Saturdays? Answer
5. Will I get a tracking number for my package? Answer
6. Can you overnight my order? Answer
7. How long does it take you to ship my package? Answer
8. Will I be notified when my package ships? Answer

INTERNATIONAL SHIPPING

1. How much does international shipping cost? Answer
2. What countries do you ship to? Answer
3. What are your international shipping methods? Answer
4. Do I have to pay any taxes or duties on my order? Answer
5. What happens if you my order is stopped by customs? Answer
6. What products are illegal in my country?Answer

CONTACTING M&S

1. What is the best way to contact you? Answer
2. What is your email address? Answer
3. What is your toll free number? Answer
4. When is your customer service center open? Answer
5. What is your street address? Answer

More Questions? Please Call Us Toll Free On 1-800-537-9910